Privacy Policy

Devsisters develops and provides mobile game services that entertain people around the world. This Privacy Policy (“Policy”) describes how and when Devsisters (“We”, “Us”, or “Our”) collects, manages, uses, and shares your information when you (“You”, “Players” or “Users”) use our services. Devsisters receives your information through our various websites, including www.devsisters.com, www.cookierun.com, www.cookierunmall.com, https://cs.devsisters.com/cookierun-ovenbreak, https://forum.cookierun.com, any game provided on a mobile platform, and our other services that link to this Policy (collectively, the “Service”).

The scope of this Policy is limited to information collected or received by Devsisters through your use of the Service. Devsisters is not responsible for the actions of third parties--people or companies--their use of information you provide to them, or any products or services they may offer. By using the Service, you are expressing your agreement to this Policy and the processing of your data in the manner provided in this Policy. If you do not agree to these terms, please do not use the Service.

If you have any questions about our Policy, please contact us at privacy@devsisters.com.

Information Collection and Use

Game Play Data

Whenever you play our games, we collect data about all of your interactions with the game and with the other players. The Information we collect may include Player ID, your progress in the game, IP address, device ID and other information that, we believe, is necessary to improve user/your experience and maintain the quality of our Service.

User Device and Location

This information would be useful when we provide solutions in troubleshooting situations and try to understand usage trends of our customers. The information we collect may include Unique Device ID, hardware type, MAC address, IMEI, OS, device name, email address, location, IP, location based information.

With your full consent, we may collect and process information on your precise location. With this information, we only hope to make your game experience more enjoyable by helping you find adjacent friends and/or placing you in a league nearby. Or simply tell your friends that you are nearby, playing the same game.

Third Party Login Services

When you log in to our games or websites using third party login services (“Login Service”) such as Facebook Connect, Apple’s Game Center, Google+, the Login Services will provide you the option to share your personal information with us. Your personal information we receive via Login Services may include your name, email address, UID, city, state or country you live, sex, birth date, profile picture. We may collect and record information through the Login Service in accordance with the policies and terms of that Login Service.

Information collected will be used to prepopulate the form answers when you register and authenticate your identity when you log in. Services like Facebook Connect give you the option to post information about your activities on our games. If you want us to delete the data we receive from Facebook, Game Center or Google+ about you, please contact us at privacy@devsisters.com.

Friends Contact

Devsisters may provide game options to invite your contacts from a Social Network Services or Platforms (such as Facebook, VK.com, Twitter, QQ etc.) so that those contacts can be located in our games.

Such contact information will be used only for the purpose of sending communications to the addressee. You or the third party may contact us at privacy@devsisters.com to request the removal of this information from our database.

Customer Support

We may need to collect your email address in order to respond when you contact our Customer Service Team. We may use the email address to contact you about your gaming experience with our games and notify you about company news and promotions. If you no longer wish to receive certain email notifications you may opt-out any time by emailing us at privacy@devsisters.com

When you contact our Customer Support Team, we may also collect your device information (such as your OS version and device model), location based information, Player ID or device ID, and your service request information to provide proper solutions in troubleshooting situations.

Forum and Private Conversations

We may collect any information you provide in the public forum and private conversations for the purpose of improving user experience. The scope of a Private Conversation is limited to exchanges of ideas or messages using our Services. Chatting with other players in our games or privately messaging other players in our forum service are examples of Private Conversations. Please note that any information you provide in the forum and private conversations may be read, collected, and used by others who access them. To request removal of your personal information from our community forum, contact us at privacy@devsisters.com.

To improve user experience, we may collect your email address when you register to the forum. The email address you provide will be mainly used to notify you with major policy changes or news regarding the usage of forum. We may use the email address to contact you about your gaming experience with our games and notify you about company news and promotions. If you no longer wish to receive certain email notifications you may opt-out any time by emailing us at privacy@devsisters.com.

Date of birth and gender

When you register, we may collect your Date of Birth in order to prevent users under the age of 13 from registering. You must be at least 13 years old to use our Services and we do not knowingly collect personal information from children under the age of 13. If by any chance we have collected personal information from such users, we will delete the information from our record as soon as possible. If you believe we have collected any personal information from children, then please let us know by sending us an email at privacy@devsisters.com.

When you register, we may also collect your Gender information. Your gender information would not be shown in public but may be used by us to better identify the forum audience and improve the promotions/events we may host in the forum.

Websites and Social Media Features

When you visit our sites, we may collect your personal information for the purpose of improving user experience on the sites. Such information may include your device OS, location, browser type, language, referring web address, your usage of the site, gender, age, interests.

Our Website may include Social Media Features, such as the Facebook Like button and Widgets, such as Share button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

When you submit your artwork at our Fan Art Gallery, we will receive and collect information such as the image file of the original artwork, the title of your artwork, your name or nickname, links to your personal page, and more information describing your work. By submitting your work to us, you agree that the information you provide us may be disclosed in public via our Fan Art Gallery or our Social Network Channels, such as our official Facebook page or Instagram. If you do not agree with this Policy, please do not submit your artwork by any means.

Additionally, we will receive your email address in case we would want to contact you regarding your submission. If you want to request the removal of your information from our database, please contact us at privacy@devsisters.com. Please also see Fan Art Agreement before submitting your work to us.

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Other Collection

We may acquire information from you through your access and participation in message boards/forums, participation in surveys or contest through our Service. Certain information / personal information will be requested when you participate in some of our services. Participation in these sweepstakes or contests is voluntary which means you have a choice whether or not to provide us with such information. The requested information may include contact information (name, address etc.) and demographic information (zip code).

Cookies

We use cookies and similar technologies, including local storage to help us:

  • Maintain your session when you use the Service

  • Enhance security

  • Remember information about your browser and your preferences

  • Understand how people use the Services in order to improve the Service

Third Party Services

Our Services may contain third party tracking tools from our service providers, examples of which include Google Analytics and Mobile App Tracking by up sight. Such third parties may use cookies, APIs, and SDKs in our services to enable them to collect and analyze user information on our behalf. The third parties may have access to information such as your device identifier, MAC address, IMEI, locale (specific location where a given language is spoken), geo-location information, and IP address for the purpose of providing their services under their respective privacy policies. Our privacy policy does not cover the use of tracking tools from third parties. We do not have access or control over these third parties.

You are encouraged to review the privacy policies of all third-party services embedded in our Websites and Games. Please refer to our list of analytics partners within the Services and for more information on how to opt out at: cs@devsisters.com

Disclosure of Your Information

We will not share your personal information without your consent except the following conditions:

  • When you agree to share your information with third parties for their own marketing purpose.

  • We may disclose information about you as permitted by law or when we believe that release is appropriate to comply with law. i.e. government request, applying our rights or protecting the rights, property, or safety of us or our users.

  • We may engage other companies or individuals to perform services on our behalf. i.e. Providing customer support.

  • We may share combined or anonymous information about you with business partners, advertisers, publishers, and other third parties.

  • We may also share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company. You will be notified via email and/or notified on our site of any change in ownership or additional users of your personal information.

Security / How we protect your information

We will use reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties. Even though we make good faith efforts to store and protect the information collected on the Service in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems.

  • No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Payment Information

We may collect certain payment information from you on behalf of our payment service providers when you purchase our product or services, but this information is only temporarily stored so that it is unreadable by us. We do not collect or store any payment information from you.

Note to Children / Parents

You must be at least 13 years old to use our Services

We do not knowingly collect personal information from children under the age of 13.

No information should be transmitted to us and if by any chance we have collected personal information from such users we will delete those information from our record as soon as possible.

If you believe we have collected any personal information from Children, then please let us know by sending us an email at privacy@devsisters.com.

Changes to the Policy

We may amend this Privacy Policy from time to time to reflect improvements or any other changes to our business. We will try to inform you about any significant changes to this Privacy Policy, which we feel may disadvantage you in any material way. If you object to any of the changes you should immediately stop using our Services and close any account you may have with us.

Access to Personal Information

If there is a change to your personal information, or you no longer desire our service, you may edit, update, or delete the data by making the change within your account settings or by contacting us at privacy@devsisters.com. In some cases, we may not be able to remove your personal information. In this case, we will let you know if we are unable to do so and why.

Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you services. We may retain your Personal Information even after your account is closed. If you no longer want us to use your information or wish to cancel / delete your account, contact us at privacy@devsisters.com. In some cases, we may not be able to delete your account. In this case, we will let you know why.

Contact us

If you have any questions about our Policy, please contact us at privacy@devsisters.com.

This Privacy Policy was last updated on 12 July 2016.